Session Replay Technology Disclosure
- Date:
Introduction
LendXpress (“we,” “our,” or “us”) uses Session Replay Technology on our website to improve user experience, enhance security, and ensure compliance with regulatory requirements. This technology allows us to record and analyze visitor interactions with our website, including mouse movements, clicks, scrolling, and keystrokes (except sensitive fields like passwords or financial information).
By accessing and using our website, you acknowledge and consent to the use of Session Replay Technology as described in this disclosure.
What is Session Replay Technology?
Session Replay Technology is a tool that enables us to capture and recreate a user’s interaction with our website. This includes:
- Mouse movements, clicks, and scrolling behavior
- Keystrokes entered into non-sensitive fields (e.g., search queries, form fields not containing financial or personally identifiable information)
- Pages visited and time spent on each page
- Interaction with website features, such as buttons or menus
- Browser type, device type, and screen resolution
- IP address and geolocation data (general region, not precise location)
This data helps us improve our website’s performance, security, and usability by understanding how users interact with our site.
Why We Use Session Replay Technology
We use Session Replay Technology for the following purposes:
1. Website Performance & User Experience Optimization
- Identify and resolve website functionality issues
- Analyze user behavior to enhance navigation and content layout
- Improve website speed and accessibility
2. Fraud Detection & Security Monitoring
- Detect suspicious or fraudulent activities
- Identify unauthorized access or automated bot activity
- Ensure compliance with industry security standards
3. Regulatory Compliance & Dispute Resolution
- Maintain digital records for legal compliance
- Resolve disputes regarding website interactions
- Verify user consent and agreement to terms of service
4. Customer Support & Troubleshooting
- Assist users experiencing website issues
- Identify and resolve errors in real-time
- Improve overall service quality
Third-Party Providers
We may use third-party service providers to collect and analyze session replay data, including but not limited to:
- Microsoft Clarity
These third parties process session replay data in accordance with their respective privacy policies and compliance standards.
Your Privacy & Data Protection
We take privacy and data security seriously. The session replay data we collect does not include:
- Passwords or sensitive authentication information
- Full credit card numbers or banking details
- Social Security Numbers
We implement strict security measures to encrypt, store, and restrict access to recorded data. Only authorized personnel or service providers with a legitimate need can access this data.
Your Choices & Opt-Out Options
How to Opt-Out of Session Replay Tracking
You may opt-out of Session Replay Technology tracking by:
1. Adjusting Browser Settings – Some browsers allow users to block tracking scripts, including session replay scripts.
2. Using Do Not Track (DNT) Settings – While we do not support DNT by default, some third-party tools may allow you to prevent session replay tracking.
3. Contacting Us – You may submit a request to opt-out of session recording by emailing us at info@lendexpress.net with the subject line “Opt-Out of Session Replay Technology.”
Legal Basis for Data Collection
We collect and process session replay data under legitimate business interests, which include:
- Fraud prevention and security
- Compliance with legal and regulatory obligations
- Improving website functionality and user experience
We comply with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), where applicable.
How to Contact Us
For questions regarding Session Replay Technology, data privacy, or to submit an opt-out request, contact us:
Email: info@lendexpress.net
Changes to This Policy
We may update this Session Replay Technology Disclosure from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after such changes constitutes acceptance of the revised terms.
